FREQUENTLY ASKED QUESTIONS
Answers to the questions we’re commonly asked.
"What is my Mazda's recommended fuel type?"
The following Mazdas require 95 or above octane fuel:
|323 SP20||Familia Sport 20||BJ||2000||2.0|
|Axela||All 2.3 imports only||
|Premacy||All 2.3 imports only||
|Mazda3 MPS||Axela MPS||BK||2006||2.3T|
|Mazda3 MPS||Axela MPS||BL||2009||2.3T|
|Mazda3 MPS||Axela MPS||BL||2011||2.3T|
|Mazda6 MPS||Atenza MPS||GG||2005||2.3T|
|Mazda6||Atenza||GH||Prior 01/09 VIN 126205||2.5|
|RX-8 FL||RX-8 FL||FE||2008||1.3|
|MPV||All 2.3 Turbo||2.3T|
"What tips do you have on reducing fuel consumption?"
- Slow down
As well as increasing accident risks, driving over the speed limit on the open road increases fuel costs by up to 10 percent. If you’re driving fast enough to be fined for speeding then the fuel cost will be significantly more.
- Keep your load down
Carrying unnecessary weight in the vehicle increases fuel consumption, by around 2 percent for every 50 kg. So take those golf clubs out of the boot after the game, and remove the roof rack when you’re not using it. The same goes for the bike rack.
- Think before you drive
Consider walking, cycling, or taking public transport before getting into your car. If you need to use the car, plan your journey. Picking up groceries and other items on the way home saves taking the car out later.
- Avoid short trips
You use 20 percent more fuel driving when your engine is cold.
- Drive smoothly
Make sure you accelerate smoothly. Change gear early (but don’t labour the engine). If you drive an automatic, choose ‘economy’ gear switching as this will keep the engine speed down.
- Look ahead
Check what’s happening, maintain a safe following distance and you’ll keep at a more constant speed. This uses less fuel than accelerating and braking all the time.
- Reduce idling time
If you’re going to be stationary for more than 30 seconds, switch your engine off.
- Love your car
A little love goes a long way. Keeping your tyres at the right pressure saves fuel, as does checking your alignment, engine timing, air filter and spark plugs regularly.
- Watch your air con
Only use air conditioning when absolutely necessary as it tends to eat fuel, up to 10 percent more in fact. Other features, such as the rear window demist, can also be a drain, so make sure you switch them off when they’ve done their job.
"What Fuel economy will I expect from my Mazda?"
You can find Fuel Economy information on our website for our current range of vehicles. Just simply select the vehicle you are interested in, click on “View Specs” and you will find the Fuel Economy information under “Fuel”.
"I would like an Owner's Manual for my Japanese import."
There are no English Owner's Manuals for Japanese Used Imports. These vehicles are built and sold for the Japanese domestic market and were only ever available with Japanese Manuals.
In some cases there are New Zealand equivalent models which will have similar (but not identical) specifications and you can purchase the Owner's Manual for the NZ equivalent model through your local Mazda dealer (Atenza = Mazda6, Axela = Mazda3, Demio = Mazda2, Roadster = MX-5).
What is classified as a Used Mazda Import Vehicle?
Vehicles that come into New Zealand through channels other than via the New Zealand Authorised Mazda Distributor (Mazda Motors of New Zealand Limited). Imports can be sourced from any country but are generally from either Japan, Singapore or Australia.
Typically, the used import vehicle has been registered and used in overseas market with little knowledge of vehicle condition or maintenance history. There are exceptions where vehicles are imported from overseas with little or no mileage on the odometer. They usually come from the Australian market and are purchased by the importer as a statutory write off (damaged vehicle).
Are Used Import Vehicles covered by Mazda New Zealand Warranty?
Only vehicles imported new via the New Zealand Authorised Mazda Distributor (Mazda Motors of New Zealand Limited) are covered by new vehicle warranty.
For used import vehicles from Japan (or other markets), there is no warranty or goodwill support outside of the country of origin.
The only exception (by prior arrangement) are immigrants or returning New Zealanders from Australia importing their own personal vehicle. (NZTA rules apply https://www.nzta.govt.nz/vehicles/importing-a-vehicle/exceptions/immigrants-vehicles/)
Any imports from Australia other than above, be it a statutory write off, commercially or privately imported used or new vehicle, are not subject to warranty support in New Zealand.
What about Recall and Service Campaigns – Are imports covered?
The importers/sellers of used import vehicles are fully responsible for ensuring what they sell is fit for purpose under New Zealand Consumer Law, CGA (Consumers Guarantee Act). They are responsible for ensuring all recalls are completed in the source country before importing the vehicle to New Zealand.
Mazda New Zealand supports safety-related recalls on Mazda used import vehicles at their discretion under the voluntary MIA (Motor Industry Association) recall code of practice. The Takata Air Bag Inflator recall is an example of the voluntary recall code in action.
In deciding which recalls to action on used import vehicles, Mazda New Zealand will take into consideration the risk of safety to vehicle occupants and other road users. Where we believe there is a direct safety risk, we will introduce a safety related recall. We will not introduce recalls for preventative proactive measures to ensure vehicle durability.
Where Mazda NZ determines a safety recall is required, customer information will be obtained from the NZTA and owners of effected vehicles will be contacted directly by mail. To establish if your used import vehicle is subject to an applicable safety recall, please visit the Mazda Campaign Centre (https://www.mazdacampaigncentre.co.nz/).
Are used Mazda import vehicles the same specification as vehicles imported by Mazda Motors of New Zealand?
New Mazda vehicles imported into New Zealand by the Authorised Mazda Distributor (Mazda Motors of New Zealand Limited) conform to ADR (Australian Design Rules) regulations and local specifications.
Vehicles destined for other markets are designed for their local conditions, and there may be several differences including fuel requirements, suspension, audio/navigation systems and language settings.
What are the service options for Mazda Imports?
It is recommended that Mazda Import vehicles are serviced regularly by Mazda Authorised Dealers. When servicing your vehicle at a Mazda Authorised Dealer, your vehicle will be taken care off with genuine Mazda parts (if available), fitted by professionally trained technicians, carrying out their work with the latest tools and technology. The cost of the servicing and maintenance of used Mazda Imports is the responsibility of the owner.
"I have an earlier Mazda model. How can I find out which accessories are available?"
Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for earlier models.
"I've lost my key - who should I contact?"
"What are the benefits of servicing with a Mazda Dealer?"
Having your car serviced by an authorized Mazda Dealer ensures that only the most qualified and knowledgeable technicians will be asked to take care of your investment.
What’s more, you can always be sure that Mazda Genuine Parts are used in your service that have been designed to our original, exacting standards and will be covered by a full warranty for the life of your vehicle.
"How often should I service my Mazda?"
To keep your Mazda in peak condition, you should get it serviced by an authorized Mazda Dealer. Vehicles before 1st January 2015, should be service 10,000kms or 6 months (whichever occurs first), and vehicles after 1st January 2015 should be 10,000kms or 12 months (whichever occurs first).
BT-50 utes are all 6 months or 10,000kms (whichever occurs first).
"Who should I contact about servicing my Mazda?"
"I'm an independent repairer, how do I access workshop manuals, repair methods and wiring diagrams?"
Mazda supports access for Independent Workshops and Smash Repairers via www.mazdamanuals.com.au - our online portal for Mazda Workshop Manuals and Bodyshop Manuals.
This portal provides specifications and guidance to aid vehicle maintenance, body and electrical and/or mechanical repairs. Please note that a cost in AUS$ will apply.
"I cannot turn off the "Town Entry Point" Announcement."
MZD Connect Navigation provides a “Town Entry Point” announcement that is repeated up to 4 times when entering certain Towns or Cities.
The purpose of this announcement is to advise drivers that the speed limit will be reducing to a lower speed limit at predetermined points, before the new speed limit is enforced.
Should this announcement be a source of frustration it can be turned off within the Navigation Settings Menu, under “Warning Settings” – Alert Points. Please select and turn “Alert Points” to OFF
This setting does not affect other warnings such as “Speeding” or “Speed Camera” warnings. These will continue to operate if you have the “Visual and Audible” setting” turned ON. However, please note that the Language Setting must be set to “English AU” within the main “Settings” menu as below, to set a new or change an existing destination using voice recognition.
"What is a vehicle recall? Why do vehicles get recalled?"
A recall is issued when the manufacturer determines that a vehicle creates an unreasonable safety risk, or fails to meet minimum safety standards. If there's a safety recall, your manufacturer is required to notify you and fix the problem for free.
If you've been notified of a recall, the first step is to closely read the notification and follow the manufacturer's guidance. Every recall is serious, and the details of all recalls and their remedies vary.
"How do I get a copy of my NZ New (not imports) Owner's Manual?"
Visit your local dealer and talk to the parts department. They are able to order later model vehicles for you via Japan.
NB: Very early models may not be available.
"Can I contact Mazda New Zealand to purchase a part for my vehicle?"
Mazda New Zealand does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact your local Mazda Dealer parts department. You can either call your nearest dealer from www.mazda.co.nz/find-a-dealer or email their parts department directly.
"I've lost my key - who should I contact?"
Please contact your local Mazda Dealer parts department. You can either call your nearest dealer from www.mazda.co.nz/find-a-dealer or email their parts department directly. Please note that replacement and programming fees will apply.
"Why do I need to keep my personal details up to date?"
If for any reason, we need to contact you about your vehicle, it’s important that we have your most current details to hand. If your circumstances have changed, please let us know by sending us an email. Click on the following link. https://www.mazda.co.nz/send-enquiry