Privacy Policy
Mazda Motors of New Zealand Limited Privacy Policy May 2006
Our Privacy Policy
Mazda Motors of New Zealand Limited is committed to responsible
privacy practices, to complying with the Information Privacy Principles
contained in the Privacy Act 1993 and all other applicable legislation
governing privacy.
Our respect for our customers' privacy is paramount. We have policies
and procedures to ensure that all personal information is handled
in accordance with the Information Privacy Principles.
This Privacy Policy sets out our policies on the management of personal
information - that is, how we collect personal information, the purposes
for which we use this information, and to whom this information is
disclosed.
What is personal information?
Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.
Personally identifiable information provided to Mazda is provided voluntarily by visitors to the site or any communication. Should visitors or customers subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate Website area or in communications to our visitors; or a visitor to the site or customer may contact the privacy officer by e-mail: privacy@mazda.co.nz.
How do we collect and use your personal information?
One of the main ways in which Mazda collects personal information is from Authorised Mazda Dealers. For example, when you purchase a new Mazda product, we collect personal information about you from your Authorised Mazda Dealer in order to:
- ensure your purchase of a Mazda vehicle is recorded and maintained for warranty purposes;
- inform you in the event of a field service action, including a recall, affecting your Mazda vehicle;
- facilitate the provision of roadside assistance services; and
- contact you to obtain your feedback and to find out your level of satisfaction with our products, services and Dealers through surveys.
If you consent, we may also use your information in order to keep
you up to date with information about us and our products and services
or to provide you with special offers.
We may also collect personal information from you through transactions
you have with us directly, such as through our contact centres, e.g.
online through our websites. Where we do this, we will endeavour
to inform you why we are collecting your personal information, how
we use that information and to whom we intend to disclose it.
What happens if you don't provide personal information?
Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle purchase, we may be unable to notify you directly of a product recall affecting your vehicle.
To whom do we disclose personal information?
We engage third party service providers to perform functions for
Mazda. Such functions include mailing, delivery of purchases, trend
analysis, market research and promotions.
For our service providers to perform those functions, it is sometimes
necessary for us to disclose your personal information to those suppliers.
Where disclosures take place, we work with our suppliers to ensure
that all personal information we provide to them is kept secure,
is only used to perform the task for which we have engaged them and
is handled by them in accordance with the Information Privacy Principles.
From time to time, we provide statistical information about sales
to industry bodies. This may comprise data collected about you and
other customers to form aggregate results.
How do we protect personal information?
At all times, we take great care to ensure your personal information
is protected from unauthorised access, use, disclosure or alteration.
Information provided to Mazda via forms on this web site could be
circulated within the Mazda network and may be subject to persons
within Mazda accessing this information.
We endeavour to ensure that our employees are aware of, and comply
with, their obligations in relation to the handling of personal information.
Only properly authorised employees are permitted to see or use personal
information held by Mazda and, even then, only to the extent that
it is relevant to their roles and responsibilities.
Your personal information will not be sold to any other organisation
for that organisations unrelated independent use. Further, we will
not share your personal information with any organisations, other
than those engaged by us to assist us in the provision of our products
and services (as described above).
Is the personal information we hold accurate?
We endeavour to maintain your personal information as accurately as reasonably possible. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out below.
- Phoning 0800 800 626
- Emailing us at privacy@mazda.co.nz or
- Writing to our Privacy Officer, PO Box 132057, Sylvia Park, Auckland 1644, New Zealand
Who should you contact if you have concerns about our handling of personal information?
If you have any queries or concerns about the manner in which we
have handled your personal information, please write to:
Privacy Officer
Mazda Motors of New Zealand Limited
PO Box 132057
Sylvia Park
Auckland 1644
New Zealand
We will send you written acknowledgement of your correspondence.
We will investigate your query or concern and will advise you of
the steps we have taken to answer or resolve it.
Changes to our Privacy Policy
We may change our Privacy Policy from time to time at our discretion and without notice. At any time, the latest version is available from our website at www.mazda.co.nz.
Our Internet Privacy Commitment
Information regarding Mazda Motors of New Zealand Limited and where
the context permits, its authorised franchise dealers and authorised
agents (hereafter collectively described as "Mazda") privacy
practices.
This document describes Mazda's policy regarding information received
about you during visits to our web sites. The amount and type of
information received depends on how you use our sites.
During the course of your visit, you may move to other Mazda Motor
Company websites, including the sites designed specifically for owners,
to allow vehicle configuration, or intended to provide information
about financing or sites specific to Mazda Motor Company products.
In addition, this site may provide links to third party sites not
controlled by Mazda Motors of NZ, such as those belonging to Mazda
Motors of New Zealand product dealers or third party product review
sites. It is recommended that you check the privacy statements of
any site before providing any personally identifiable information.
Normal web site usage
The only information we collect and store during normal website usage is the name of your Internet service provider, the website that referred you to us, the pages you request and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personally identifiable information such as name, mailing address, email address, or phone number. We do not use cookies but do record the server statistics in the form of log files.
Collection of personally identifiable information
There are instances where Mazda requests personally identifiable
information to provide the website visitor with a service or correspondence
(for example, promotions and mailed brochures). This information,
such as name, mailing address, email address, type of request and
possibly additional information, is collected and stored by Mazda
in a manner appropriate to the nature of the data, and is used to
fulfill your request. If you tell us that the information should
not be used as a basis for further contact, we will respect your
request. The information you provide is used by Mazda or our authorised
agents, to improve the services we provide you. It is never provided
to any other company for that company's independent use.
Information provided to Mazda via forms on this web site could be
circulated within the Mazda network.
Information that Mazda holds about you may be transferred overseas
to Mazda's secure facilities. If your information is transferred
overseas it will remain subject to strict security safeguards.
Mazda's Internet Services
To use Mazda's Internet Services, such as new product information, brochure requests, etc., we may require a certain amount of personally identifying information (examples are: name, vehicle identification number, address, business name, e-mail address, etc.) that we can use to verify you as a Mazda Customer (or to meet your request). We use this information to identify and access data in the existing relationship we have with you to provide you with the requested services. We request electronic mail addresses (email) as an alternate means of contacting you.
Electronic mail sent to us that contains personal information
Internet users may decide to send Mazda personally identifying
information, for example, in a message containing information about
your Mazda product or service. Mazda will only use this information
to identify the user as a Mazda customer and to determine how to
respond to the electronic mail. We will not use this information,
unless authorized by the Internet user, for purposes other than to
resolve the matter identified in the email.
While Mazda does all it can to protect your privacy and personal
information, no data transfer system over the Public Internet is
100% secure. When you share your personal information with us (Mazda),
it is at your own risk.
We reserve the right to change our Privacy Policy. A revised Privacy
Policy will only apply to data collected subsequent to its effective
date. Any revisions will be posted at least 10 days prior to its
effective date.
