Mazda Frequently Asked Questions

All the answers to the questions we're most frequently asked.

 

Fuel Type and Consumption

"Will my Mazda run on a bioethanol fuel mixture?"

A 10% bio-ethanol fuel mixture can safely be used on the following models:

New Zealand New Vehicles

Model

Applicable Specification

Build Year

Mazda2

From 2005 production only

May 2005 onwards

Mazda3

All models

2004 onwards

Mazda6

All models

2002 onwards

MX-5

2.0L (NC)

2005 onwards

CX-7

All models

2006 onwards

MPV

2.5L V6, 3.0L V6

1999 - 2004

RX-8

All models

2003 onwards

Japan Domestic Imports

Imported Japan Domestic used vehicles, regardless if there is a New Zealand new equivalent (example. Axela / Mazda3) have only been tested and approved to run on a maximum 3% bio-ethanol fuel mixture (E3). These same vehicles have not been tested for safe operation using a 10% ethanol blend.  As such we do not recommend using the Bio Ethanol fuel currently available in New Zealand.

"What are the risks associated with using a bio-ethanol fuel mixture in vehicles which are not recommended for use?"

The use of bio-ethanol fuel mixture in vehicles not recommended to accommodate an ethanol blend has the potential to cause damage to vehicle fuel systems through the corrosion of metal parts and the perishing of rubber materials which may result in fuel leakage.

"I have recently purchased a XXXX. What fuel consumption should I expect from this model in normal round town running? Have you any tips for improving fuel consumption?"

In general, an automatic transmission is usually thirstier than a manual transmission, however you can still conserve fuel by easing back slightly on the accelerator once the car gathers momentum.

Other ways of improving fuel consumption:

  • Plan your trips. Wherever possible you should avoid peak-hour traffic, hard acceleration and heavy braking as they all waste fuel.
  • Service your car regularly.
  • Avoid speeding. High speeds result in high fuel consumption. At 110km/h your vehicle could use up to 25% more fuel than if you were cruising at 90km/h.
  • Stopping and braking. Resting your foot on the brake pedal while driving wastes fuel, increases brake wear and decreases braking efficiency. Also rather than idle for lengthy periods, it is more fuel efficient to switch off and then restart your engine.
  • Look after your tyres. Inflate your vehicle's tyres to the highest pressure recommended by the manufacturer and make sure your tyres are properly aligned. Looking after your tyres will not only reduce your fuel consumption it will also extend tyre life and improve handling.
  • Use air conditioning sparingly. Air conditioners can use about 10% extra fuel.
  • Travel light. The more your vehicle carries, the more fuel it consumes. An extra 50kg of weight can increase your fuel bill by 2% so leave the golf clubs etc at home unless you are actually going out to play golf! Also anything carried on the outside of your vehicle (e.g. on the roof rack) increases wind resistance and fuel consumption.

 

   

Imported Vehicles   

"There is no information on the Mazda Familia (or Capella/MS-6/Eunos or other Japanese Used Import) on your website?"

We have limited information on the Familia on our website.

The Familia is a model that was only available in the Japanese Domestic market. What you see on the roads here today are all Japanese Used Imports.

We have no control over which models are imported and therefore do not have information on the specification levels, engine sizes etc as the Japanese Domestic market is quite different to the New Zealand market.

"I would like an Owner's Manual for my Familia (or Eunos/Capella or other Japanese Used Import)."

There are no English Owner's Manuals for Japanese Used Imports.

These vehicles were built and sold for the Japanese domestic market and were only ever available with Japanese Manuals.

In some cases there are New Zealand equivalent models which will have similar (but not identical) specifications and you can purchase the Owner's Manual for the NZ equivalent model through your local Mazda dealer (Famila = 323, Capella = 626, Eunos Roadster = MX-5). However, there are certain models such as MS-8, Cosmo etc which are totally unique to the Japanese market with no New Zealand equivalent models.

 

  General Enquiries  

"I have a 1995 XXXX, how much is it worth?"

We cannot advise you on the specific value of your vehicle as it is dependent on a number of factors such as: age, mileage, condition, number of owners, etc.

The value of a car is also dependent on whether you are looking to purchase or sell the vehicle. In most cases the purchase price will be higher than the selling price.

You can get an idea of how much it would cost to buy a similar vehicle by checking out a Used Car site. If you were to visit a Mazda dealership they can give you a more accurate appraisal for your vehicle as they can visibly check the condition etc.

Note, the value may be lower depending on whether you specify that the appraisal is for insurance purposes (and therefore replacement/market value, i.e. what it would cost to purchase the vehicle) or as a trade in, i.e. what the dealer would pay you to buy the vehicle from you for on sale to someone else (this value will obviously be lower as they will need to make a margin when they try to sell the vehicle at the market value). Also the price of a similar vehicle may differ slightly in different parts of New Zealand.

 

Parts/Accessories/Manuals

"I would like an Owner's Manual for my Familia (or Eunos/Capella or other Japanese Used Import)."

There are no English Owner's Manuals for Japanese Used Imports. These vehicles were built and sold for the Japanese domestic market and were only ever available with Japanese Manuals.

In some cases there are New Zealand equivalent models which will have similar (but not identical) specifications and you can purchase the Owner's Manual for the NZ equivalent model through your local Mazda dealer (Famila = 323, Capella = 626, Eunos Roadster = MX-5). However, there are certain models such as MS-8, Cosmo etc which are totally unique to the Japanese market with no New Zealand equivalent models.

"Do you stock this 'imported/local part' and if so how much is it?"

For any information on availability and pricing of parts for your vehicle please contact your nearest Mazda dealer.

"I would like a new manual for my Mazda. How much is it?"

For any information on availability and pricing of parts for your vehicle please contact your nearest Mazda dealer.

 

Sales/Leasing

"What are the available options for leasing a new vehicle?"

For any information on leasing a new Mazda, the best idea is to contact your nearest Mazda dealer directly.

"Do you have a Mazda3 or similar in black?"

For any information on purchasing a new vehicle the best idea is to contact your nearest Mazda dealer and speak to the Sales Department.

"Does my vehicle have Roadside Assistance?"

All new Mazda models are sold with three years Roadside Assistance as standard from the date of registration. To contact Mazda Roadside phone: 0800 800 626.

 

Service/Maintenance

"My car has a broken xxxx. Please advise how I can repair it."

You should take your car to a certified Mazda dealer or Parts & Service Centre for repairs.

"What should I do if I break down?"

For your convenience, Mazda Roadside Assistance has dedicated Customer Service Operators available 24 hours 7 days a week on a toll-free number to assist you.

Accredited service providers can also be dispatched to your location to rectify the problem if required. If you are a member contact them on 0800 800 626.

"My Mazda is due for service. Who should I contact?"

Contact the Service Department of your Mazda dealership or Parts & Service Centre. They will be able to assist in booking your vehicle for a service and all enquiries on service related issues.

"What are the scheduled service intervals for a Mazda?"

A Mazda vehicle should be serviced by a Mazda dealer every 10,000km or six months whichever comes first. To arrange a service contact the Service Department of your nearest Mazda dealer or Parts & Service Centre.